Return Policy

At Thempora, we want you to be happy with your purchase. If you wish to return an item, please review the return conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

Return requests made more than 30 days after the order was received may be refused, unless otherwise required by applicable law.

2. Condition of the Product

To be eligible for a return, the product must be returned in substantially the same condition as when you received it.

We do not accept returns for products that are:

• Damaged due to misuse, improper handling, or accidents.
• Significantly used beyond what is necessary to inspect and test the product.
• Damaged after delivery due to the customer's handling or use.

If your product arrived damaged or defective, please contact us as soon as possible with photos and a description of the issue. Such cases may be handled as a warranty or defective-product claim rather than a standard return.

3. Return Shipping

For standard returns, the customer is responsible for arranging and paying for the return shipping, unless otherwise required by applicable law or agreed with Thempora.

We recommend using a tracked shipping service and keeping your shipping receipt and tracking information until your return has been fully processed.

Thempora is not responsible for return shipments that are lost or damaged during transit when the customer has arranged the return shipping themselves.

4. How to Return an Item

Please follow these steps to return your order:

1. Contact us first

Contact our customer support team and provide:

• Your order number
• Your name
• The product you wish to return
• The reason for your return

2. Wait for return instructions

We will provide you with the return address and any additional instructions needed to complete your return.

3. Pack the product securely

Make sure the product is packaged securely to prevent damage during transportation. We recommend using the original packaging if available.

4. Ship the product

Arrange and pay for the return shipment yourself, unless otherwise agreed with Thempora or required by applicable law.

5. Keep your tracking information

Keep your shipping receipt and tracking number until we have confirmed that your return has been received and processed.

5. Return Processing

Once we receive your returned product, we will inspect it and process the return as soon as reasonably possible.

If the return meets our return conditions, your refund will be issued in accordance with applicable law and to the original payment method, subject to any applicable exceptions.

If the returned product does not meet our return conditions, we may refuse the return. In such cases, we will contact you with further information.

6. Legal Rights

Nothing in this Return Policy limits or excludes any consumer rights that cannot legally be excluded under applicable law.

If you receive a product that is defective, damaged upon delivery, or does not match the product description or your order, you may have additional legal rights. Please contact us if this applies to your order.

Questions about your return?

Please contact our customer support team and include your order number so we can assist you.